One of our customers, who shall remain nameless, was under some pressure to cut “non-essentials” from his budget. Sound familiar?
So he reluctantly cut his monthly “RAPScan” agreement with us. For those who don’t know, RAPScan is a service whereby we install VitalSigns at customer site and the alerts go to us to take care of whatever the problem is. (Alerts go to the customer too if they want them, as most do.)
Less than two weeks later, a number of servers went down, and one stopped routing mail. Users noticed. Without VitalSigns, our stretched-thin admin was one of the last to know. He got unfairly beat up for it, even though he told his managers that was the risk.
Bottom line: He got (expedited) budget approval to buy his own licenses of VitalSigns, and we’re reinstalling VS at his site later today.
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